Privacy Policy

GLOSS. ("we," "us," or "our") operates the website justglossperiod.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, make a purchase, or interact with our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

This policy is provided for transparency and informational purposes. It is not a substitute for professional legal advice. If you have specific legal questions, please consult a qualified attorney.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you create an account, place an order, subscribe to our newsletter, participate in our scent quiz, use The Factory (custom blend creator), or contact us. This may include:

• Full name
• Email address
• Shipping and billing address
• Phone number (collected at in-person kiosk events)
• Order history and transaction details
• Account login credentials (email and password)
• Cart and wishlist data
• Scent quiz results and preferences
• Custom blend recipes and names (The Factory)

Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. Stripe collects and processes this information in accordance with their own privacy policy.

Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website or link
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Create and manage your account
• Send order confirmations, shipping updates, and receipts
• Respond to your inquiries and customer service requests
• Send promotional emails and newsletters (only if you opt in)
• Personalize your experience based on quiz results and preferences
• Display publicly shared custom blend recipes in The Factory
• Process returns and refunds
• Manage in-person kiosk queue notifications via SMS
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. Third-Party Services

We share your information with the following third-party service providers, solely for the purposes described below:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Keep you logged into your account
• Remember items in your shopping cart
• Store your scent quiz results and preferences
• Analyze website traffic and usage patterns

You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our website, such as maintaining a shopping cart or staying logged in.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, fulfill orders, and comply with legal obligations. If you request account deletion, we will delete your personal data within 30 days, except where we are required by law to retain certain records (such as transaction history for tax purposes).

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your account and associated personal data
• Opt out of marketing emails at any time by clicking "unsubscribe" or contacting us
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at contact@justglossperiod.com.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at contact@justglossperiod.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To submit a request under the CCPA, contact us at contact@justglossperiod.com. We will respond to verified requests within 45 days.

9. Data Security

We use commercially reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure authentication through Supabase, and PCI-compliant payment processing through Stripe. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: